Platform Agreement

1. Transporter Liability

MyLoadLane is a marketplace intermediary only. We do not carry, insure, own, or guarantee cargo at any point during transport.

The transporter (driver or fleet owner) accepts full legal liability for the shipment from the moment of pickup confirmation (Stage 3: At Load Site) until delivery confirmation (Stage 8: POD Received).

If the shipment is delayed or fails to board the vessel due to transporter fault — including but not limited to vehicle breakdown, road accident, driver error, late arrival at the port gate, or failure to present required port documentation — all resulting costs are the sole responsibility of the transporter. These costs include: vessel re-booking fees, port demurrage and detention charges, shipper penalties from the shipping line, and any downstream losses incurred by the shipper.

Transporter fault is determined by: a police report, port authority arrival log, gate timestamp records, or documentation provided by the shipping line. The transporter must produce counter-evidence within 72 hours of a dispute being raised or the claim is deemed valid.

MyLoadLane reserves the right to suspend or permanently ban any transporter found liable in two or more documented fault incidents within a 12-month period.

Transporters must photograph cargo at pickup (empty container liftoff) and at delivery (POD). Failure to upload required documentation at each stage constitutes a breach of this agreement and may void any dispute protection.

2. Force Majeure

The following are considered force majeure and exempt the transporter from liability: declared natural disasters (floods, storms); port closures ordered by a government authority; nationwide strikes or civil unrest; and acts of God beyond reasonable anticipation. The transporter must notify MyLoadLane within 4 hours of the event via the in-app chat.

Standard traffic delays, fuel shortages, and driver fatigue are NOT considered force majeure and do not exempt the transporter from on-time delivery obligations.

3. Cargo Insurance

Cargo insurance is the sole responsibility of the shipper. MyLoadLane does not provide, arrange, or guarantee any cargo insurance policy.

Shippers are strongly advised to hold a valid marine cargo or inland transit insurance policy covering the full value of the shipment before posting a job.

MyLoadLane accepts no liability for cargo loss, damage, theft, or contamination regardless of cause.

4. Payments & Off-Platform Transactions

All payments between shippers and transporters must be processed through the MyLoadLane platform payment system or an invoice issued via myloadlane.com.

Any payment arranged outside of MyLoadLane — including but not limited to direct bank transfers, cash payments, LINE Pay, PromptPay, or any other off-platform method arranged without a MyLoadLane payment record — is conducted entirely at the risk of the parties involved.

MyLoadLane accepts zero responsibility for fraud, scams, non-payment, or financial disputes arising from off-platform payments. We cannot investigate, mediate, or recover funds for transactions we have no record of.

Payment disputes are only eligible for MyLoadLane mediation when a verifiable on-platform payment record exists and the dispute is raised within 14 days of the transaction.

5. Proof of Resources for High-Volume Operators

A single company or fleet owner wishing to hold more than 5 active accepted jobs simultaneously must provide verified proof of operational capacity before additional jobs can be accepted.

Required documentation: current vehicle registration certificates, number of active drivers on payroll, and a valid company operating licence.

MyLoadLane will review submitted documents within 2 business days. Until approved, the 5-job concurrent limit applies automatically.

This policy ensures shippers are protected from capacity failures. It does not discriminate against large operators — it ensures they have resources to match their commitments.

6. Dispute Resolution

Disputes must be raised through the MyLoadLane enquiry system at myloadlane.com/enquiry.html within 14 days of the triggering event.

MyLoadLane will attempt to mediate disputes between shippers and transporters in good faith. Mediation decisions are non-binding but will be recorded on the transporter’s platform profile.

Unresolved disputes may be referred to the Thai Commercial Arbitration Institute (THAC) under the Arbitration Act B.E. 2545. MyLoadLane’s liability in any arbitration is capped at the platform commission earned on the disputed transaction.

This agreement is governed by the laws of the Kingdom of Thailand.

7. Account & Booking Fair Use

Users may not create more than one active account per identity or company. Duplicate accounts are subject to immediate termination.

Posting duplicate bookings (same route, same date, same cargo posted more than once within 24 hours) is prohibited. Repeat offenders will be restricted from posting.

Spam, abusive language, prohibited goods listings, or use of the platform for any purpose other than legitimate freight transport is grounds for immediate suspension.

8. Contact

For legal queries, compliance questions, or to report a violation: Email: legal@myloadlane.com

For booking disputes and tracking enquiries: myloadlane.com/enquiry.html